Support Desk
You have IT issues...
Most companies have Help Desk support for their computer needs; even most small companies. Often, help desk services are expensive and do not represent good stewardship, so in missions we make due with our friend down the hall who helped us once before. Where else can a mission agency, church, or Christian camp turn?
Missionary TECH Team has the solution.
TECH's Support Desk includes state-of-the-art remote access software and a team of dedicated technicians and engineers. TECH is able to minimize your downtime and provide peace of mind.
What distinguishes TECH's help desk solution?
- State-of-the-art remote access software that allows us to access
your network and workstation from our headquarters in Longview, TX
- A ticketing and tracking system that assures you of prompt service
to each of your problems.
- All calls initially returned within 4 hours of you placing the call.
- If we are unable to correct the problem, you are not charged.
- Missionaries supporting missionaries.
How it would work:
- Client ministry calls with a problem.
- We direct them to a web site, where they download a small program.
- They are "asked" (by the program) if they would grant control of their computer.
- Computer Services in Longview takes control of their keyboard and mouse, allowing us to solve their problem quickly and efficiently.
- When we are finished we "log-off," and complete control is returned. The small program they loaded at the start is deleted from their system.
We invite you to contact us and share with us about your specific computer enablement need.
